What is Jimmy Choo’s return policy?

According to Jimmy Choo US website, customers have 14 days from the receipt of their products to flag orders to be returned or exchanged. Once a return or exchange has been started, you have an additional 14 days to return the goods. All items should be returned unused with the tags still attached. Shoes in particular must be returned in their original shoe box with the dust bag and authenticity card enclosed for the return to be accepted by Jimmy Choo. Once your items have been checked over, you’ll be notified of your processed return and refund via email.

Christian Louboutin return windows compared

The return policy on the Louboutin website differs from other retailers that also sell Louboutin shoes. In this section, I’ll compare a few so you know the deal for your specific order:

  • The official Christian Louboutin website essentially allows orders postmarked for return within the first 30 days of delivery.
  • Matchesfashion has a longer return window – you can request a return for your order within the first 28 days of delivery, then you have an extra 14 days to actually return them.
  • Mytheresa you can return any purchases (including reduced items) within 30 days of receipt.
  • The most flexible return policy is on Nordstrom, where there is no time limit for returns or exchanges.

Christian Louboutin refund time

You can start a return online within thirty days of delivery. Returns are processed within 14 business days of when Louboutin receives your package at their warehouse – you’ll be notified of this via email. It’s also worth noting that it may take a few more days for your financial institution to process the credit after it’s been sent, but in most cases, it won’t take too long. For other reatailers please consult their website as it may differ from the official Louboutin website.

Do Christian Louboutin refund shipping charges?

Unfortunately, Christian Louboutin does not refund any shipping and handling charges once you’ve decided to return your order. Return shipping, however, is covered with the use of the prepaid return label enclosed in your original order. If you’ve lost the return label or choose to use an alternative courier/postal service, I recommend using one that allows for package tracking. Additionally, keep your proof of posting safe until you have received your refund. You can also have your package insured as a preventative measure since Louboutin is not responsible for lost return shipments.

Is there a difference between returning Louboutin shoes online or in-store?

According to the US Louboutin store, online orders cannot be returned in person to Christian Louboutin boutiques. In-store orders, on the other hand, can be returned to physical stores provided that they comply with Louboutin’s general return policy and you have a receipt.

I’d suggest trying on Louboutin shoes in-store if you have a branch stocking your desired product nearby. Most Louboutin stores have a unique red carpet where you can try the shoes on, so there’s no need to worry about damaging the soles and not being able to return them! 

In which countries can you return Christian Louboutin shoes? Nearest Christian Louboutin stores?

Products cannot be returned in US Louboutin stores, but for various European, Asian and South American branches, it’s worth calling ahead at the branch for any queries you may have! There are Louboutin stores in almost every major European and Asian city – here’s a quick list of notable boutiques I found:

  • There are 15 CL branches in the US, including 3 in New York City, 3 in Las Vegas, and individual branches in Los Angeles, Miami, Atlanta, Dallas, Chicago, Boston, Houston, San Francisco and many more!
  • There are only 3 Louboutin stores in the UK, all of which are located in London.
  • France has 4 branches located in Paris.
  • Italy’s Christian Louboutin stores are in Rome and the iconic Milan.

Can you exchange Christian Louboutin shoes?

To make a direct exchange – swapping your heels for a different size of the same style, or another item of the exact same value – request the exchange online. Note that direct exchanges cannot be processed if you used PayPal to pay. Direct exchanges are also subject to the availability of the requested item at the time your exchange is processed, so if the item isn’t available, a normal refund will be issued. Luckily, you won’t have to pay to ship your exchange order. If you still aren’t satisfied with your item, you can’t make a second exchange since an exchanged order can only be returned for a refund.

To exchange your items for a completely different item, return the original products according to the normal return policy, then create a separate new order when you’re ready. Again, exchange orders cannot be exchanged in-store.

Christian Louboutin’s return policy without a receipt?

Unfortunately, you cannot return any Louboutin products without proof of purchase – so keep your receipts safe until you’re sure you love the item! Popular reseller marketplaces such as Vinted, Depop, Poshmark, Vestiaire Collective and Ebay have huge audiences interested in buying used designer items. 

Can gifted items be returned or exchanged?

All online gift orders can be returned according to the online return policy that I outlined above. Note that gifted items cannot be returned or exchanged at in-person stores, and the returned items will be refunded to the original form of payment. Check out reseller marketplaces such as Vinted, Depop, Poshmark, Vestiaire Collective and Ebay have huge audiences interested in buying used designer items. 

Can you wear Christian Louboutin shoes once and return?

I definitely wouldn’t recommend going out in your Louboutins and then trying to return them. The red soles are so easily damaged that even when trying the shoes on at home, you should stick to carpeted floors. Louboutin states on their website that the red sole must be in “perfect condition” in order to make a successful return, so you definitely can’t wear them out once! Occasionally, Louboutin will accept returned shoes with damaged soles if they believe the shoes can be fixed, but in this case, they’ll deduct a repair fee from your refund total. If you’d like to wear a pair of Louboutins for one special occasion and then give them back, consider renting designer shoes from a trusted rental service!

Can I return pre-loved Christian Louboutin shoes? 

You can’t return Christian Louboutin shoes that have been worn many times, but there are still many other options besides throwing them away. Popular reseller marketplaces such as Vinted, Depop, Poshmark, Vestiaire Collective and Ebay have huge audiences interested in buying used designer items. Used shoes can be donated to your local thrift store or other niche vintage thrift shops collecting such items. 

Can I return Christian Louboutin personalised item?

Louboutin does not offer uniquely personalised shoes as some other designers do. However, they do offer some in-store custom items such as the 130mm Hot Chick heel, which then cannot be returned. Be sure to check the return policy with your retailer when buying from in-person Christian Louboutin boutiques.

What is the Christian Louboutin customer service number?

No need to search every retailer website for the right details – I’ve compiled all the most important ones here!

Christian Louboutin UK


Christian Louboutin US

Call: 1-888-8LOUBIS (1-888-856-8247)


UK: 0800 009 4123 (UK Toll Free) or  +44 (0)20 7022 0828

US: 1-877-782-7317 (USA Toll Free)


US: 1.888.282.6060

Canada: 1.877.794.5304

Alternatively, you can check your desired website for a customer service email or live one-to-one customer support messaging.

Final thoughts on returning Christian Louboutin shoes

Overall, I’ve found that returning Louboutin heels is an easy process with a decently sized return window and great customer service. No matter what, the most important detail to remember is to protect the gorgeous red soles until you’re totally sure these are your dream shoes. I’ve tried on so many Louboutin heels in my life, so you can always refer to my useful Christian Louboutin size guide and avoid returning ill-fitting heels in the first place! Thank you so much for reading, and I’ll see you in the next blog post!

*Disclosure: I only recommend products I would use myself and all opinions expressed here are our own. This post may contain affiliate links that at no additional cost to you, I may earn a small commission. Read full disclaimer here.”