What is Jimmy Choo’s return policy?

According to Jimmy Choo US website, customers have 14 days from the receipt of their products to flag orders to be returned or exchanged. Once a return or exchange has been started, you have an additional 14 days to return the goods. All items should be returned unused with the tags still attached. Shoes in particular must be returned in their original shoe box with the dust bag and authenticity card enclosed for the return to be accepted by Jimmy Choo. Once your items have been checked over, you’ll be notified of your processed return and refund via email.

Jimmy Choo return windows compared (Farfetch, Matchesfashion, MyTheresa, Nordstrom)

The return window on your Jimmy Choo order depends on whether you purchased from a fashion retailer or directly from the website. Here’s a quick comparison between JC and other retailers so you know what to expect for returning your specific order. As I mentioned earlier, the official Jimmy Choo website overall has a 28-day delivery window

  • Farfetch, on the other hand, only allows returns within the first 14 days of delivery
  • Matchesfashion has a longer return window – you can request a return for your order within the first 28 days of delivery, then you have an extra 14 days to actually return them. 
  • Mytheresa allows you to return all purchases within 30 days of receipt. The most flexible return policy is on Nordstrom, where there is no time limit for returns or exchanges.

How to return Jimmy Choo shoes at Farfetch

At Farfetch, Jimmy Choo shoes must be returned undamaged with all tags attached and original packaging and dust bags included. To return your items online, simply head to the Orders and Returns section of your account, or enter your guest order details right here. Once you’ve selected which items you would like to return, you can book a free collection or drop your package off at a collection point. Be sure to affix your return label to the outside of your package as well as your Return Note (if you received one). Finally, when your package is collected or dropped off, ask your courier to scan the return label so you can track your return online.

Jimmy Choo refund time

You can start a return online within fourteen days of delivery. Returns are processed within 3 business days (or 5 during sale periods) of when your return items are received – you’ll be notified of this via email. It may then take a few more days for your financial institution to process the credit after it’s been sent, but in most cases, it won’t take too long. 

Does Jimmy Choo refund shipping charges?

In the UK and US, Jimmy Choo offers free standard shipping to your home or a nearby store. There are also no additional charges for returning items that comply with the aforementioned return policy, so there’s no need to worry about any sneaky extra charges!

Is there a difference between returning Jimmy Choo Shoes online and in-store?

The online returns process is simple and efficient. Simply flag the item for return under the Order Status & Returns section of your account, then carefully package the items to be returned with the preprinted DHL Express returns label affixed to the outside. Next, contact DHL Express via phone, online or in person at a DHL drop-off centre to arrange your return. You will be notified by email once your return has been received and processed; alternatively, if you exchanged items, you will be notified once your new order has been dispatched.

On the other hand, Jimmy Choo products can only be returned in these select stores: New Bond Street, Westfield, Vienna, Milan, Prague, Amsterdam, St Honoré, Cannes, Munich, Frankfurt, Madrid, Barcelona and Puerto Banus. In these branches, items can easily be returned with a physical or digital copy of your returns documents. Your refund will be credited to the original payment method and you will receive a confirmation email once your products have been processed.

In which countries can you return Jimmy Choo Shoes? Nearest Jimmy Choo stores?

As I mentioned, Jimmy Choo items can only be returned in these locations: New Bond Street, Westfield, Vienna, Milan, Prague, Amsterdam, St Honoré, Cannes, Munich, Frankfurt, Madrid, Barcelona, and Puerto Banus. Be sure to check that your nearest store accepts returns. I would recommend trying your dream shoes on in person to reduce the fuss of a return in the first place, so here’s a handy list of notable boutiques and outlets!

  • All 4 of Jimmy Choo’s UK branches are located in London
  • In North America, Jimmy Choo has stores in New York, Los Angeles, Houston, Dallas, Miami, Atlanta, Vancouver, Toronto and many more!
  • Asia has JC boutiques in Thailand, China, the Philippines, Japan, India and more.
  • Jimmy Choo has stores across South America in Panama, Puerto Rico, Mexico, and Brazil
  • Jimmy Choo has branches in almost every major European city, including Vienna, Copenhagen, Paris and Venice!
  • JC’s only African branch is located in South Africa

Can you exchange Jimmy Choo shoes?

If you’d like to exchange your shoes for a different size, it’s as simple as requesting an exchange online in the same place where you’d flag items for return. After stating which size you are exchanging your items for, follow the usual return steps for the unwanted shoes. As soon as your returned item has been received and processed, you will receive confirmation of your new products’ shipment! Keep in mind that exchanges are subject to availability and if you would like to exchange your shoes for a different colour or style, you will have to return them normally and create a separate order.

Jimmy Choo’s return policy without a receipt

Jimmy Choo shoes cannot be returned without a receipt or other proof of purchase, so make sure you keep these documents safe until you’re fully decided on your shoes!

Can I return Jimmy Choo shoes bought on sale and in outlet stores?

Sale items can usually be returned according to Jimmy Choo’s return policy. JC shoes bought from outlets can typically only be returned to the outlet store they were purchased at, provided that you bring your receipt and that products are in unused condition with the original packaging, including dust bags and authenticity cards. Check the policy of your items carefully before buying by reaching out to customer service or asking an employee in-store to be sure.

Can gifted items be returned or exchanged?

Gifted items can be returned to Jimmy Choo as long as you still have your receipt, return within the 14-day window and the products have not been used or damaged. However, it’s worth noting that the credit will be refunded to the original purchase method.

Which products cannot be returned or have specific return policies?

Fragrances, nail polish, Made-to-Order items, earrings for pierced ears and select styles from the Cinderella edit cannot be returned under any circumstances. Lipsticks, lip glosses and socks can only be returned if they are unopened/unworn and in their original packaging. Lastly, swimwear items must be returned in their original condition with the underwear protective strip still intact for hygiene purposes. 

Can you wear Jimmy Choo shoes once and return them?

As Jimmy Choo shoes must be returned in their original packaging with all tags attached, it is not possible to wear the shoes out once and then return them (unless you only walk on the smoothest surfaces and don’t mind rocking tags!) However, there are many shoe rental services for those who want to wear designer shoes on one special occasion before returning them. Alternatively, you can buy the items second-hand and then resell them to another shoe lover once you’ve worn them to your heart’s content. 

Can I return pre-loved Jimmy Choo shoes?

Since items must be returned unused, with tags attached and in the original shoe box, pre-loved products cannot be returned to the JC website. But there’s no need to throw them out – reseller websites such as Vinted, Depop, Poshmark, Vestiare Collective and eBay offer great marketplaces to sell used items. Alternatively, donating shoes to your local thrift store is a more sustainable option.

Can I return a personalised Jimmy Choo item?

Unfortunately, items purchased from Jimmy Choo’s made-to-order service cannot be returned due to their bespoke nature. I would recommend trying on the non-custom version of your desired items in-store before committing to buying a personalised item.

What is the Jimmy Choo customer service number?

Jimmy Choo’s customer service number is (0)8081961939 if you’re calling from the UK and 0080049294929 from any other country. Alternatively, you can always use the 24/7 live chat on their website or drop them an email at customerservices@jimmychoo.com.

Final thoughts on returning Jimmy Choo Shoes

Whether you buy online, in outlets, or in boutiques, returning Jimmy Choo shoes is simple and efficient. I also found that their 24/7 live chat was great for answering any quick additional queries I had about my shoes to reduce the need for making a return in the first place. However, I would suggest shopping with Farfetch instead of learning the many returns policies of different designer retailers! I have many YouTube videos such as my Best Designer Office Shoes try-on where I walk you through the fit and style of different Jimmy Choo shoes, so be sure to check them out for some extra advice. Also in case you are shopping Louboutin Shoes for the first time and not sure about your size check out my guide on Christian Louboutin Return Policy. I wish you all the best of luck with finding the perfect shoes, and I’ll see you in the next blog post!

*Disclosure: I only recommend products I would use myself and all opinions expressed here are our own. This post may contain affiliate links that at no additional cost to you, I may earn a small commission. Read full disclaimer here.”